![]() ![]() We sat at a table and waited for someone to acknowledge our arrival/welcome us. We entered the tasting room/ lounge/ dining area where three people were tasting. My wife and I visited the winery for a light lunch and accompanying wine. I would not return to this winery, however with a different staff member it may have been a different response. We felt we were treated poorly because we used a voucher and you did not receive any money off us (well in the end you did)Īlso you need a sign placed at the counter stated no efpos under $20, especially if you are going to force customers to purchase wine to increase their amount spent. This staff member made us feel uncomfortable and an inconvenience, she clearly is not suited to hospitality industry and if she had knowledge regarding the wine, she shared none with us. I stated I didn't want to buy any of wine (purely because our experience wasn't nice) and she continued that they receive a fee for every transaction and therefore we must buy something. At this stage I was over it and simply said well if you want my money I have to pay by card and she said you will have to buy something then. We requested to pay for the bread and she quite blankly said no efpos under $20, we had no cash at all on us. We didn't finish the tasting as her hospitality was just awful. Between our tasting she would sit down and it appeared to be such as effort for her to serve us. We received no information about the wine and honestly I just felt like a pain in her butt. I was quite shocked as we were not in anyone's way and we were probably making her life easier by being out of the way of the bar. Upon requesting the next wine the lady proceed to tell me I should be paying for the bottle of wine and not receiving a free tasting as tasting are only done at the bar and not at the tables, but because she is busy she will let us off. As the bar was full with the visitors we sat on the couch and walked over the bar to receive our next tasting (we were 100% NOT receiving table service). We proceeded to order and commenced the wine tasting. We handed over our voucher and also order bread and cheese, the staff member responded by saying in quite an abrupt tone - you'll be waiting a while I'm very busy and it's only me working. We waiting about 4-5 minutes to be served (staff had not even acknowledged our presence before that even though we were standing at the counter). It was Friday 30th mid afternoon, there was another couple present, and a family with approx 7 people. We received a voucher for two adult wine tasting experience. We understand that we should not have been standing so close to the vines and we understand the reason in hindsight, but there are better ways to educate people of this and better signage would have helped. Despite the loveliness of the wine, we will unfortunately never visit again because of the rudeness we experienced from the owners and the way in which we were spoken to- nor will we recommend to anyone-in fact we’d discourage friends from going because of this. Very disappointing end to what could have been a lovely visit. We stayed another ten mins and watched as the female owner approached another group, who subsequently left, post haste, obviously having been told off too! My friend and I took a photo by the vines and signage that this wasn’t allowed was minimal and the owners arrived making a point of making us feel completely stupid, instead of politely pointing out that this was not allowed. We were greeted by RUDE, gruff and ARROGANT owners who made a point of circling the groups of patrons trying to enjoy their afternoon by telling them off for this or that. ![]()
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